AMI FAQ

What are the contact details for Ulink Myanmar?
Hotline: +95 9940077773 Ext: Number - 3 healthclaims@amilifeassurance.com Address:  Room 16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Tow...
Wed, 29 Mar, 2023 at 11:18 PM
What hours do Ulink Myanmar’s customer service team operate?
 Request for LOG:   24/7  All other enquiries: Office hours only (8:30am – 5:30pm), excluding weekends and public Holidays Request for LOG:   24/7 (...
Wed, 29 Mar, 2023 at 11:19 PM
What is the difference between a panel clinic/hospital and a non-panel clinic/hospital?
Ulink Myanmar can issue a letter of guarantee (LOG) for treatment at a panel clinic/hospital. With a LOG, members do not have to pay the clinic/hospital if ...
Wed, 29 Mar, 2023 at 11:20 PM
Where can I find a list of Ulink Myanmar’s panel clinics/ hospitals?
It can be downloaded from the Download Center at www.ulinkmyanmar.com/amilife ချိတ်ဆက်ထားသော ဆေးရုံများ www.ulinkmyanmar.com/amilife ဝက်ဘ်ဆိုက် တွင် ‌ဒေ...
Wed, 29 Mar, 2023 at 11:20 PM
How to get Cashless service for my treatment/ hospital admission?
We will send the Member Declaration Form and Pre-admission Form to the Member's E-mail through healthclaims@amilifeassurance.com within (2-3) hours in o...
Wed, 29 Mar, 2023 at 11:21 PM
Which information do I need to provide for LOG request?
Member’s information required to get LOG are -  1. Insured Full Name & Patient Full name 2. Policy Number 3. NRC 4. Phone no       5. DOB 6. Age ...
Wed, 29 Mar, 2023 at 11:27 PM
How to request LOG for Outpatient GP & specialist medical appointment?
For Outpatient appointment for weekdays within office hours, please send LOG request to Ulink with full information for LOG request. For Outpatient GP and s...
Wed, 29 Mar, 2023 at 11:34 PM
How to request a LOG for Inpatient admission/ surgery?
For Inpatient admission/surgery, please notify Ulink at least 3 to 5 working days prior to the admission/surgery or, for emergency cases, as early as possib...
Wed, 29 Mar, 2023 at 11:35 PM
How to request a LOG for emergency admission?
For emergency Inpatient cases, please visit the nearest panel hospital/clinic and contact to Ulink. Ulink will issue a LOG to the hospital/clinic for covera...
Wed, 29 Mar, 2023 at 11:35 PM
How long is the LOG valid for?
LOG is valid for 1 week from the date of issuance. For any change of diagnosis, treating doctor, or appointment time, please email Ulink to issue a revised ...
Wed, 29 Mar, 2023 at 11:36 PM