General FAQs

What is the difference between a panel clinic/hospital and a non-panel clinic/hospital?
Ulink Myanmar can issue a letter of guarantee (LOG) to a panel clinic/hospital. With a LOG, members do not have to pay the clinic/hospital if members’ treat...
Tue, 28 Mar, 2023 at 3:28 PM
How to request LOG for outpatient GP & specialist medical appointment?
For scheduled outpatient appointments, please send a LOG request at least 3 – 4 hours before members’ appointment time.  ပြင်ပလူနာ ဌာန များအတွက် ဆရာဝန်များ...
Tue, 28 Mar, 2023 at 3:26 PM
How to request an LOG for inpatient admission/ surgery?
For inpatient admission/surgery, please notify Ulink at least 3 to 5 working days before or, for emergency cases, as early as possible to avoid delay in L...
Thu, 1 Sep, 2022 at 12:11 PM
How to request an LOG for emergency hospital visit?
For emergency cases, please visit the nearest panel hospital/clinic and present a membership card / NIRC for them to contact Ulink. Ulink will issue a LOG...
Tue, 28 Mar, 2023 at 3:40 PM
How do I check if my treatment is coverable?
Before visiting a clinic or hospital, please send the following information to the Ulink email stated on members’ insurance card:    Name, NRIC no., p...
Tue, 28 Mar, 2023 at 3:44 PM
How long is the LOG valid for?
LOG is valid for 1 week from the date of issue. For any change of diagnosis, treating doctor, or appointment time, please email Ulink to issue a revised L...
Thu, 24 Dec, 2020 at 2:27 PM
What are important things to note and T&C for use of LOG service at panel hospital/ clinic?
Direct billing/cashless treatment is only available if a membership card and/or photo ID is presented by the member. အဖွဲ့ဝင်ကဒ်ပြား (သို့မဟုတ်) သက်သေခ...
Tue, 28 Mar, 2023 at 4:00 PM
After seeking treatment at a hospital, how do I submit a claim?
Please complete the insurance claim form and email it together with  receipts/invoices, including name & date  medical certificates,  lab test ...
Tue, 28 Mar, 2023 at 4:05 PM
How do I check the status of my claim?
Please email to the email address - claims@ulinkmyanmar.com stated on members’ insurance card and we will get back within 3- 5 working days. လူကြီးမင်...
Fri, 31 Mar, 2023 at 3:45 PM
How do I check the policy benefit?
Members can check with their HR or broker for details of members’ policy and benefits. Alternatively, please email Ulink at the email address stated in me...
Fri, 31 Mar, 2023 at 3:52 PM